Frequently Asked Questions

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Frequently asked questions

Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us here

We accept payment with Visa, MasterCard, Tabby & Cash on delivery.
In order for us to accept payment, your billing and credit card addresses must match. MYNAAL is not responsible for shipping issues due to typographical errors. Immediately upon purchase, a preauthorization will be placed on your card for your order amount.
We will ship orders to valid addresses, including hotels. Please confirm that the hotel will accept delivery and can forward to you. If the order is received after your departure, you will need to pay for forwarding postage. We cannot make changes to delivery addresses after the order has started to process.
For assistance with online shopping and checkout, please visit Contact Us to contact one of our Customer Care associates.

Our E-Gift cards can be purchased online here. Gift cards are delivered by email to the purchasers inbox. Our gift cards have no additional processing fees.
Please verify the gift card reference number is entered correctly. The letter “I” may appear to resemble a “1” character, and the letter “O” may look like the number zero. Please visit the Contact Us page for further inquiries.
Gift cards cannot be canceled for a refund.
Unfortunately at this time gift cards can only be used for orders placed in the U.A.E.

Your order tracking number will be sent to the email address used to place your order once your order has been shipped.
You can also log into your MYNAAL customer account here and visit the orders page. It will list all of your orders, along with the current status.
We do not offer price adjustments. We apologize for any inconvenience.
To start a return visit our Returns page here.
Because our orders process very quickly once submitted, we are unable to change your address or shipping method or modify an order that you have already placed.
However, returning your purchase is easy. For additional information, please visit our returns page or contact us.

No—you do not need an account with MYNAAL.com in order to shop with us. However, registering for an account with us is easy and provides you with the following benefits:
- Quick and easy checkout
- Personalized profile including payment options and address book
- Order History
- Email updates: be the first to hear about product launches and exclusive events

To start a return or exchange visit our Returns page here.
You have up to 30 days from the date of delivery to return items purchased at MYNAAL.com.
UAE orders may return items for a full refund in the original form of payment, excluding outbound COD charges of AED 15.
Items must be unworn and have all original tags and/or labels attached. We do not make exceptions. Please note that our size guide is not a guarantee of fit, and colors may vary from what is pictured due to photography and lighting.
Please allow 5-10 days for returns to be processed upon receipt in our Returns Center. It is the customer's responsibility to pay for the shipping of returned, unwanted items.
For details on returns visit our Return Policy.
In the event that you received wrong or damaged items, please Click here. A return label may be offered.
For international orders, We're sorry but we are unable to offer a free returns service. Returns must be made at your own cost. Please return using a standard track-able service.

Yes! Once you are in checkout, you will see all shipping and payment methods.
Shipping is restricted to certain territories and/or countries for specific styles.
MYNAAL does not charge or collect taxes or duties for international orders. If applicable, it will be charged by the courier at the time of delivery.
For international orders, We're sorry but we are unable to offer a free returns service. Returns must be made at your own cost. Please return using a standard trackable service.
MYNAAL does not charge or collect taxes or duties for international orders. If applicable, it will be charged by the courier at the time of delivery.
Shipping takes 7 to 14 business days.
Transit times are estimates and are not guaranteed.
Please contact us HERE and customer service will gladly assist you with any questions relating to your international order. MYNAAL is not responsible for packages that are missing or stolen from the delivery address. We do not file claims for packages that have proof of delivery.
Our hours are 9 AM to 6 PM GST, Monday through Friday (excluding holidays).
You will receive a tracking number via mail as soon as your item ships.

Emails are typically responded to within 24-48 hours, except during periods of high demand. Please include your name, phone number and order number to avoid delays in response.
We are here to support you.
Our hours are 9 AM to 5 PM GST, Monday-Friday.
Click here to Contact Us.
Our live chat option is available Monday through Friday (excluding holidays), 9AM to 6PM GST.
Chat will not be available on public holidays.
Please use our Contact Us form HERE and customer service will gladly assist you with any questions.

When it’s time to pay for your favorite styles, choose Tabby as your form of payment at checkout. A debit or credit card is required.
With Tabby, you’ll make your first of four payments at the time of purchase. Every four weeks, the remaining three payments will be automatically deducted from your chosen credit or debit card.
Enjoy no additional interest or fees when you pay on time.
Tabby are available online in the UAE, for now.

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