الأسئلة المتكررة

*Please note - our orders may take up to 2 business days to process.

Placing an Order

What payments method do you accept?

We accept payment with Visa, MasterCard, Tabby, Tamara & Cash on delivery.

In order for us to accept payment, your billing and credit card addresses must match. MYNAAL is not responsible for shipping issues due to typographical errors. Immediately upon purchase, a preauthorization will be placed on your card for your order amount.

Can I have my order sent to a hotel?

We will ship orders to valid addresses, including hotels. Please confirm that the hotel will accept delivery and can forward to you. If the order is received after your departure, you will need to pay for forwarding postage. We cannot make changes to delivery addresses after the order has started to process.

Why couldn't I place an order?

For assistance with online shopping and checkout, please visit Contact Us to contact one of our Customer Care associates.

Gift Cards

How can I purchase a gift card?

Our E-Gift cards can be purchased online here. Gift cards are delivered by email to the purchasers inbox. Our gift cards have no additional processing fees. 

My gift card is not accepted at checkout but I verified there is a balance.

Please verify the gift card reference number is entered correctly. The letter “I” may appear to resemble a “1” character, and the letter “O” may look like the number zero. Please visit the Contact Us page for further inquiries.

Can gift cards be canceled or refunded?

Gift cards cannot be canceled for a refund.

Can gift cards be used for international orders?

Unfortunately at this time gift cards can only be used for orders placed in the U.A.E.

Post-Order

How can I track my order?

Your order tracking number will be sent to the email address used to place your order once your order has been shipped.

You can also log into your MYNAAL customer account here and visit the orders page. It will list all of your orders, along with the current status.

Do you offer price adjustments?

We do not offer price adjustments. We apologize for any inconvenience.

Can I cancel or change my order?

To start a return visit our Returns page here.

Because our orders process very quickly once submitted, we are unable to change your address or shipping method or modify an order that you have already placed. 

However, returning your purchase is easy. For additional information, please visit our returns page or contact us.

Shipping

Do I have to set up an account to place my order?

No—you do not need an account with MYNAAL.com in order to shop with us. However, registering for an account with us is easy and provides you with the following benefits:

• Quick and easy checkout

• Personalized profile including payment options and address book

• Order History

• Email updates: be the first to hear about product launches and exclusive events

Exchanges & Returns

What is your return policy?

To start a return or exchange visit our Returns page here.

You have up to 30 days from the date of delivery to return items purchased at MYNAAL.com.

UAE orders may return items for a full refund in the original form of payment, excluding outbound COD charges of AED 15.

Items must be unworn and have all original tags and/or labels attached. We do not make exceptions. Please note that our size guide is not a guarantee of fit, and colors may vary from what is pictured due to photography and lighting.

Please allow 5-10 days for returns to be processed upon receipt in our Returns Center. It is the customer's responsibility to pay for the shipping of returned, unwanted items.

For details on returns visit our Return Policy.

What if the item I receive is damaged?

In the event that you received wrong or damaged items, please Click here. A return label may be offered.

What is your return policy for international orders?

For international orders, We're sorry but we are unable to offer a free returns service. Returns must be made at your own cost. Please return using a standard trackable service.

International Shopping

Do you offer international shipping? If so, in which countries is it supported?

Yes! Once you are in checkout, you will see all shipping and payment methods.

Shipping is restricted to certain territories and/or countries for specific styles.

MYNAAL does not charge or collect taxes or duties for international orders. If applicable, it will be charged by the courier at the time of delivery.

What is your return policy for international orders?

For international orders, We're sorry but we are unable to offer a free returns service. Returns must be made at your own cost. Please return using a standard trackable service.

Are duties and taxes included at checkout?

MYNAAL does not charge or collect taxes or duties for international orders. If applicable, it will be charged by the courier at the time of delivery.

Shipping

Shipping takes 7 to 14 business days.

Transit times are estimates and are not guaranteed.

Who should I contact if there is an issue with my shipment?

Please contact us HERE and customer service will gladly assist you with any questions relating to your international order. MYNAAL is not responsible for packages that are missing or stolen from the delivery address. We do not file claims for packages that have proof of delivery.

Our hours are 9 AM to 6 PM GST, Monday through Friday (excluding holidays).

How can I track my international order?

You will receive a tracking number via mail as soon as your item ships.

Additional Questions

What is the typical response time for emails?

Emails are typically responded to within 24-48 hours, except during periods of high demand. Please include your name, phone number and order number to avoid delays in response.

Our Contact Information

We are here to support you.

Our hours are 9 AM to 5 PM GST, Monday-Friday.

Click here to Contact Us.

When is your live chat feature available?

Our live chat option is available Monday through Friday (excluding holidays), 9AM to 6PM GST.

Chat will not be available on public holidays.

What if I need assistance when your live chat feature is not available?

Please use our Contact Us form HERE and customer service will gladly assist you with any questions.

Buy Now Pay Later

Getting Started

When it’s time to pay for your favorite styles, choose Tabby as your form of payment at checkout. A debit or credit card is required.

Pay Every Four Weeks

With Tabby, you’ll make your first of four payments at the time of purchase. Every four weeks, the remaining three payments will be automatically deducted from your chosen credit or debit card.

Four Payments, Zero Interest

Enjoy no additional interest or fees when you pay on time.

Availability

Tabby are available online in the UAE, for now.